Cancellation & Returns Policy 2017-09-23T14:16:24+00:00

Cancellation & Returns Policy

The customer has upto 30 days after receipt of the goods to cancel and returns the items provided they are unopened and in the original packaging. If the items are not damaged  the buyer must pay all delivery costs to return the items back to DINITROLdirect.com. In order to return your unwanted items you must securely repackage the items and return to: B.I.G. International, Eagle House, Eagle Park Drive, Warrington, Cheshire WA2 8JA. Please also email our customer services team with your reason for returning the goods along with your contact details and order number. Please also include written contact details and an order number reference in the return package. Please note when sending back the package your courier and yourself are liable with regards to the items being returned without damage. Any returned packages lost in transit will be the full legal responsibility of your courier and B.I.G. International Group Ltd will not offer a refund. However if the goods have arrived in a damaged condition, are incorrect or different from the description advertised on the website B.I.G. International will collect the goods free of charge and provide either a full refund or send out replacement items.

Please note if you have ordered items that are not compatible with your vehicle you will need to return the goods at your cost to request a refund or product exchange replacement as per stated above. Before placing an order we strongly recommend you email customer services to check any details and product specifications are compatible with your vehicle. DINITROLdirect.com aim to be compliant and act in a responsible and fair manner within the guidance and law of the Distance Regulations selling act of 2000.

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Retail Stockists, Online Sellers, Treatment Centre Providers & 3rd Party Resellers

Please note if you have purchased any DINITROL products from a local stockist advertised on the website or a 3rd party reseller you must seek a refund directly from the seller. In these sale circumstances B.I.G. International Group Ltd have no liability and will not provide a refund or product exchange. However if you are unhappy with the customer service provided by a local stockist or 3rd party reseller please report this to our customer services team and we will look into the matter immediately to conduct a fair impartial investigation. Please look for the Genuine DINITROL® products & services guarantee logo to ensure you purchase from an authorised stockist who are listed on this website.

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B.I.G. GROUP (International) Limited
Eagle House, Eagle Park Drive, Warrington, Cheshire United Kingdom WA2 8JA

DINITROL® is a registered trading style of DINOL GMbH
www.DINITROLdirect.com® is a registered trading style of B.I.G. GROUP (INTERNATIONAL) Limited
Registered address: Eagle House, Eagle Park Drive, Warrington, Cheshire WA2 8JA
Company registration number: 07334367
VAT registration number: 103890233